fluffy friends
FAQ
Can all products be delivered?
Yes! All products available in the online store can be delivered directly to your home or to the address of your choice.
Can I track my package online?
Absolutely! As soon as your package leaves our warehouse, we'll send you an email with your order's tracking number. Simply click on this number to track your package on the carrier's website.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email to track your package in real time.
Delivery Areas
We currently ship to Canada, France, the United States, Europe, and internationally. Shipping costs are calculated based on the destination.
Payment methods
When will the order be deducted from my bank account?
Processing times may vary by banking institution, but you should see the order appear in your account within 1 to 5 business days.
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, American Express), PayPal, and bank transfers for certain orders. We ensure secure payment for all transactions.
Is payment secure?
Yes, all transactions on our site are fully secure thanks to high-quality SSL encryption. You can shop with complete confidence and peace of mind.
Returns
What is your return policy?
Return an item purchased from FluffyFriends within 15 days of the original purchase! Make sure the item is in its original packaging and has all tags attached.
Any product return must be paid by the customer unless the error was made by FluffyFriends initially or if there is a manufacturing defect.
If a product needs to be returned in a different size, color, or style, the customer must pay the return shipping costs. FluffyFriends will pay the shipping costs to resend the correct product.
If you are returning the product, it must be in new condition to be accepted.
We only process returns of orders placed on our online store.
How do I go about making a return/exchange?
Easily return or exchange your purchases on FluffyFirends by simply filling out our return form . We will quickly process your request to provide you with a hassle-free experience.